Welcome to Secret Escapes Customer Support!

We'd love to help

(8am - 8pm GMT, seven days a week)

You can call our Customer Support Team on 0843 22 77 777

If you're considering booking, have a question about an existing booking, or have questions about your Secret Escapes account, you can search our knowledge base, submit a request or send us an email at support@secretescapes.com

We're utterly committed to finding our members exclusive rates at the best hotels in the UK and abroad. Whether you're looking for a summer holiday, a city break or a weekend in the countryside, we can guarantee that once you see what you want on our site, you won't find it cheaper anywhere else while we sell it.

Our guarantee makes booking with us easy - safe in the knowledge you're getting the best price means you needn't ever shop around. However, we know you may have questions, special requirements or need further information about a particular sale - and we also just love getting feedback in general.

Additional contacts:

If you're a hotel or tour operator and would like to work with us, please contact our contracting team on contracts@secretescapes.com
For press enquiries or to speak to our marketing team, please email PR@secretescapes.com