What fees are included in the total price?
We do our best to keep fees and taxes to a minimum, but we may have to charge a small booking fee. If this applies, you will be notified of the fee before you buy.
What is the booking fee?
A booking fee is a small administrative fee charged by Secret Escapes when you pay for your hotel or holiday with us. This fee helps us provide customer support and helps us cover the cost of transactions on our website. For total transaction values that cost less than £99, there will be no booking fee at all, and the most we'll charge per total transaction is £15 regardless of whether you've just spent £350 or £35,000.
What do I get for my booking fee?
Regardless of what you pay, by charging a small booking fee (depending on the size of your overall transaction value), we're able to provide our members (that's you) with a dedicated team on hand to help with any queries you may have about your booking. And importantly, even WITH a booking fee, the total price of your booking on Secret Escapes is still absolutely the lowest you will find anywhere else online.