Welcome to Secret Escapes Customer Support!
We'd love to help
(8am - 8pm GMT, seven days a week)
You can call our Customer Support Team on 0207 887 2772.
If you're considering booking, have a question about an existing booking, or have questions about your Secret Escapes account, you can search our knowledge base, submit a request or send us an email at [email protected]
We're utterly committed to finding our members exclusive rates at the best hotels in the UK and abroad. Whether you're looking for a summer holiday, a city break or a weekend in the countryside, we can guarantee that once you see what you want on our site, you won't find it cheaper anywhere else while we sell it.
Our guarantee makes booking with us easy - safe in the knowledge you're getting the best price means you needn't ever shop around. However, we know you may have questions, special requirements or need further information about a particular sale - and we also just love getting feedback in general.