Sometimes life doesn't go to plan, and plans need to change. All bookings through Secret Escapes are non refundable or amendable, however if you are booking a hotel only sale, we will provide you the option to add 'Life Happens', provided by Roomer.
By adding the protection, this will allow the reservation to be cancelled up to 24 hours (local hotel time) before the scheduled check in date. The refund will equal 80% of the price of the hotel reservation.
Once you have completed your booking, you will receive a notification from both Secret Escapes and Roomer. The email from Roomer will contain all the information regarding 'Life Happens' and how to activate it should you need to cancel your booking.